Welcome to our ‘Spotlight on Success’ column.  Each month we celebrate a client’s success by sharing their experience while on the Century program*.

Success is not just found at the time of completion of the program but also in achieving milestones along the way. These include things like achieving a first settlement, accessing the online client portal for the first time or having only one account left to settle.     

Karen Finds Hope

All it took was one rough year to put a real strain on Karen’s finances. Between the medical bills from a veterinary emergency room visit and the cost of traveling to attend the funeral of a family member out of town, her expenses and ultimately her unsecured debt took an unexpected hit. 

With over $10,000 in debt, Karen was making minimum payments on her credit cards but she was struggling to make any progress and her balances continued to grow. She came to the realization that she might be better off getting some debt help, and she made a great decision calling Century.

The Century representatives explained the program in detail to Karen. It made her slightly uncomfortable when she realized she had to allow her accounts to go delinquent and stop making monthly payments. Karen felt responsible to take care of the debts she had created but she trusted the experience the Century team had in handling situations like hers.

Nearly 2 years after enrolling in Century’s debt settlement program, Karen has resolved most of her debts and is in the final stages of her last settlement! She also had the opportunity to work with UCAN, a national consumer advocacy group which protects the rights of people who may fall victim to harassment. Their Creditor Intervention Program, which is free of charge to all Century clients, handled harassing calls Karen was receiving from creditors. She was able to have one account resolved by UCAN’s lawyers and the debt was completely discharged. 

“I’m really excited because I didn’t think I would ever get out of debt”, Karen stated. “My experience with Century Support Services has been excellent and I’m very happy with them.” 

“The staff at Century kept me updated on everything and they would email me and let me know when they had negotiated a new settlement opportunity for me. Then I would decide if I wanted to approve the settlement they negotiated. If I didn’t approve, then I would just tell them and they would negotiate with the creditor again.”

“My experience with Century has been wonderful and I’m going to celebrate when I get out of debt! I’m never getting back into debt again.”

Congratulations on your program success, Karen! We thank you for trusting us to be a part of your journey toward better financial health and celebrate your diligence in staying with the program to make such great progress!

*We protect the privacy of our clients by changing their names and omitting any identifying details.