Welcome to our ‘Spotlight on Success’ column.  Each month we celebrate a client’s success by sharing their experience while on the Century program*.

Success is not just found at the time of completion of the program but also in achieving milestones along the way. These include things like achieving a first settlement, accessing the online client portal for the first time or having only one account left to settle.     

The Downside of Minimum Payments

Allison was already struggling to manage her credit card debt along with a personal loan when ‘life’ really knocked her down. First, it was her beloved cat, Sammy. He had been there for her through good and bad times and when Sammy required vet care, it was no surprise that Allison would do whatever necessary to help him. The vet bills began to roll in. 

Then the unimaginable happened... Allison’s home caught fire. Like most people, Allison never expected this to happen to her. However, now she found herself living what felt like a nightmare. Barely able to keep up with her minimum payments before the house fire, paying her insurance deductible put her even further behind.   

“I was paying my minimum payments but there were so many that it was never even making a dent in my debt,” explained Allison. She decided it was time to seek help. Hoping to prevent her situation from getting any worse, she reached out to Century. One of our Certified Debt Specialists talked with her about her needs and provided her with what options would be best for her. After reviewing her options, Allison enrolled in our debt settlement program. 

She knew it would not happen overnight and trusted the process that would eventually lead her toward better financial health. “The first year, I didn’t make a lot of progress because Century was going through the negotiation processes. It’s a plus or minus thing. My accounts had to be in a negative state, where I hadn’t paid on them, and my credit went down in the first couple of years. As I paid them off through Century’s program, my credit started going up,” explained Allison.

She worked closely with our customer experience team throughout her program, taking advantage of several of our convenient communication methods. “When they had a settlement ready, they would let me know and I would approve it or not. If I wanted to approve the settlement, Century had a really easy process to go through online or through my phone,” Allison stated.

“Most of my debts are already negotiated and right now, Century is just paying off the rest of the negotiated prices. I’m very close to being done. I will actually have my debt completely cleared up way sooner than if I hadn’t gone through Century.”

Congratulations on your program success, Allison! We thank you for trusting us to be a part of your journey toward better financial health and celebrate your diligence in staying with the program to make such great progress!

*We protect the privacy of our clients by changing their names and omitting any identifying details.