A New Century CAS Feature

Century uses our Century Alert System to send you important notifications about your program and we are excited to offer another way for you to approve your settlement offers 24/7!

We understand your life can be hectic and being available when our team is, may not always be possible. For this reason, we have created a new way for you to review and approve settlements when it is most convenient for you. Whether it's 5am, for our early birds, or midnight when you stay up late watching your favorite movie.  

Along with convenience comes simplicity. We have made this new feature fast and easy. We will notify you in multiple ways (text, email, and phone) when a settlement is pending your approval. If you are busy and cannot take our call, just call us back anytime on the Approval line at 888-913-8784 option 3 and then option 1.

1. Enter your 8 digit client ID number,
2. Listen to your settlement information and
3. Press 1 to accept. 

It’s really that easy. Try it with your next settlement opportunity and see for yourself. 

Are you asking yourself...What is CAS? CAS, our Century Alert System, communicates the most important program notifications to our clients using texts, automated phone calls and emails. Below are features of CAS: 

• Engaging email notifications, 
• Real-time responsive text messaging. Messages arrive to your cell phone from ‘47234.’ If you’re new to CAS, it’s important that you recognize the CAS number and read each message before you delete it.
• Voice messaging system, and 
• An advanced call network connecting you to a live representative regarding urgent matters. 

If you aren't currently receiving Century text messages, we encourage you to start today! Text messaging allows us to streamline communication for your program updates. Just text the phrase ‘TextMe’ to 47234 to begin receiving CAS program updates from your Century team.

Methods to approve your settlements. In addition to this new automated feature, you can approve your settlements through any one of the different methods Century offers. You choose what’s most convenient for you. 

• Text message* - Simply reply ‘I accept’ to the text message you received outlining the settlement details. 
• Email- It is as easy as replying ‘I accept’ to the email in your inbox which outlined the settlement details. 
• MyCentury Portal - Log in to your MyCentury portal to review the settlement details and follow the instructions on how to approve.
• Phone - approve with Century’s Voice Automated Settlement Approval feature when our voice broadcasting system reaches out to you or call in to use the new automated feature which is available 24/7.
• Live Chat - Start a Live Chat session with one of our representatives either on our website or within your client portal.

   

*You will receive approximately 30 messages per month. Message and Data Rates May Apply. Click here for SMS Terms and Privacy Policy.