Building Connections

Building Connections with our clients is an integral component of helping you to have a successful program. Our team works diligently to foster open communication with you, listening to your needs and responding to offer you the best customer experience possible. Here are a few tactics we train our representatives on to create that experience for you.

• Communicate with Conversation – Is the word communicate overused or maybe misunderstood? We strive to have the best communication possible with our clients. Maybe it would be easier to understand if we said ‘Have a Conversation’. When we have a conversation, there is a back-and-forth of information. Active listening and responding occurs, not just a one-way track of information flow. We train our team to listen to your needs and think carefully about a response before they answer your questions or solve any issues.

• Deliver on Expectations – It's easy to focus on the current conversation but do we always remember to follow-up? Our team understands the importance of following through on our promises and delivering on your expectations of us. We train our team on making follow-through an integral piece of our customer service approach.

• Ask for Feedback – Getting feedback can be scary. Many people don’t ask for feedback for fear of what they may hear. On the contrary, feedback makes us better at how we build connections with our clients. We actively seek your feedback, review the responses and implement changes based on your suggestions in order to provide the best client experience for all of our clients.

• Appreciation – Without our clients, Century wouldn't exist. We make an effort to show our appreciation to you for choosing us as a partner on your journey to better financial health.

Our core value to Build Connections with our clients and each other is a prime focus. From creating this newsletter, speaking to you on a phone call or live chat, corresponding on email, or engaging on our social media channels, we are always looking for ways to make our connections with you stronger and your program successful.

Click here to learn more about our Century’s Core Values.