Approving Settlements - Easier with CAS

Century uses our Century Alert System (CAS) to send you important notifications about your program. The NEW Voice Automated Settlement Approval feature has been added to make life easier when approving a settlement. 

We are excited to offer this automated system, allowing you the ability to listen to the settlement offer and approve it with a touch of a button. Here is how it works.

• If you have a settlement pending your approval, our system will call you from our 724 area code.
• The system will ask you to verify your date of birth of birth.
• Listen to the important details of the settlement offer.
• Press “1” to accept and approve the settlement.

Once your approval is recorded, your Century team will finalize the settlement with your creditor. If you have any questions about this new service, please contact us via the Live Chat feature available on our website and within the online client portal.

Are you asking yourself...What is CAS?

CAS, our Century Alert System, communicates the most important program notifications to our clients using texts, automated phone calls and emails. Below are features of CAS:

• Engaging email notifications,
• Real-time responsive text messaging. Messages arrive to your cell phone from ‘47234.’ If you’re new to CAS, it’s important that you recognize the CAS number and read each message before you delete it.
• Voice messaging system, and
• An advanced call network connecting you to a live representative regarding urgent matters.

If you aren't currently receiving Century text messages, we encourage you to start today! Text messaging allows us to streamline communication for your program updates. Just text the phrase ‘TextMe’ to 47234 to begin receiving CAS program updates from your Century team.

Methods to approve your settlements.  You can approve pending settlements through any one of the different methods Century offers. You choose which is most convenient for you.

1. Text message* - Simply reply ‘I accept’ to the text message you received outlining the settlement details.
2. Email- It is as easy as replying ‘I accept’ to the email in your inbox which outlined the settlement details.
3. Phone - Connect to a live representative by phone or approve with Century’s new Voice Automated Settlement Approval feature when our voice broadcasting system reaches out to you.
4. MyCentury Portal - Log in to your MyCentury portal to review the settlement details and follow the instructions on how to approve.
5. Live Chat - Start a Live Chat session with one of our representatives either on our website or within your client portal.

*You will receive approximately 30 messages per month. Message and Data Rates May Apply. Click Here for SMS Terms and Privacy Policy.